Contact Us

Customer Service Center

Quincy Street Station
820 SE Quincy
Topeka, KS 66612

(785) 783-7000

For more timely assistance, please call. Emails may not be addressed immediately. Route and schedule questions might be more easily answered by using Google Maps transit directions.


QSS Hours of Operation
Monday through Friday – 6:00 a.m. to 6:00 p.m.
Saturday – 8:00 a.m. to 6:00 p.m.  Note: Customer service windows close at 1:00 p.m. on Saturday.

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To Submit Public Comment:

Service comments, compliments, complaints, or requests for a reasonable modification of service necessary to provide equal access for persons with disabilities can be made by calling Topeka Metro Customer Service at (785) 783-7000, by sending an e-mail to,  or by writing to or visiting Quincy Street Station at 820 SE Quincy, Topeka, KS 66612-1114.  Fillable comment forms are available at

Complaints regarding refusal of requests for modification can be made by contacting Operations Supervisor Al Bradley at (785) 730-8651, by sending an e-mail to, or by writing or visiting him at Quincy Street Station, 820 SE Quincy, Topeka, KS 66612-1114.


Administrative Office

201 N. Kansas Ave.
Topeka, KS 66603

Phone: (785) 233-2011
Fax: (785) 233-3063

Administrative Staff:

Susan Duffy, General Manager – 785-730-8610

Chip Falldine, Chief Financial Officer – 785-730-8612

Denise Ensley, Chief Operations Officer – 785-730-8650

John Cassidy, General Counsel – 785-730-8611

Terri Miller, Director of Human Resources  – 785-730-8613

Alan Parrish, Director of Facilities and Maintenance – 785-730-8690

Adam Weigel, Director of Service Planning – 785-730-8625

Andy Fry, Special Project Engineer – 785-730-8629

Jared Culbertson, Director of Information Technology – 785-730-8623

Keri Renner, Director of Marketing and Communications – 785-730-8616

Karl Fundenberger, Director of Bicycle Operations – 785-730-8615

Leisa Shepherd, Executive Assistant – 785-730-8620