Contact Us

Customer Service Center

Quincy Street Station
820 SE Quincy
Topeka, KS 66612

(785) 783-7000

QSS Hours of Operation
Monday thru Friday – 6:00 a.m. to 6:00 p.m.
Saturday – 8:00 a.m. to 6:00 p.m.  Note: Customer service windows close at 1:00 p.m. on Saturday.

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Service comments, compliments, complaints, or requests for a reasonable modification of service necessary to provide equal access for persons with disabilities can be made by calling Topeka Metro Customer Service at (785) 783-7000, by sending an e-mail to,  or by writing to or visiting Quincy Street Station at 820 SE Quincy, Topeka, KS 66612-1114.  Fillable comment forms are available at

Complaints regarding refusal of requests for modification can be made by contacting Operations Supervisor Al Bradley at (785) 730-8651, by sending an e-mail to, or by writing or visiting him at Quincy Street Station, 820 SE Quincy, Topeka, KS 66612-1114.


Administrative Office

201 N. Kansas Ave.
Topeka, KS 66603

Phone: (785) 233-2011
Fax: (785) 233-3063

Administrative Staff:

Susan Duffy, General Manager – 785-730-8610

Chip Falldine, Chief Financial Officer – 785-730-8612

Denise Ensley, Chief Operations Officer – 785-730-8650

John Cassidy, General Counsel – 785-730-8611

Terri Miller, Director of Human Resources  – 785-730-8613

Alan Parrish, Director of Maintenance – 785-730-8690

Patrick Blankenship, Director of Service Planning – 785-730-8614

Keri Renner, Director of Marketing and Communications – 785-730-8616

Karl Fundenberger, Director of Bicycle Operations – 785-730-8615

Leisa Shepherd, Executive Assistant – 785-730-8620