Customer Service

785-783-7000
info@topekametro.org

Quincy Street Station
820 SE Quincy
Topeka, KS 66612-1114

Fax: 785-354-8476

QSS Lobby Hours

Monday through Friday – 6:00 a.m. to 6:00 p.m.
Saturday – 8:00 a.m. to 6:00 p.m.  
Customer service windows close at 6:00 p.m. on weekdays. NOTE: As of May 14, 2022, the customer service windows are CLOSED on Saturdays.
Sunday - CLOSED

Emergency Agency Closures

Agencies who have Lift service clients may e-mail emergencyclosings@topekametro.org if their agency closes due to inclement weather or an emergency (ex. no heat or water). When e-mailing an agency cancellation, please include the date and a list of client names to be cancelled. Cancellations for Lift service must be made at least 1-hour prior to the passenger’s pick-up window.  

Quincy Street Station

Quincy Street Station (QSS) is Topeka Metro’s bus transfer station located in downtown Topeka at 820 SE Quincy Street.  Inside the lobby of QSS, passengers can purchase bus passes, cards and tickets. Ride Guides and service materials in Braille, large print, and Spanish are available upon request. The Customer Service Specialists at the window are ready to help with questions relating to routes, schedules and fares. Those that qualify for reduced fare can obtain their Topeka Metro Reduced Fare ID at the customer service window.

In Case of Inclement Weather

Safety is our number one priority at Topeka Metro, so determining whether or not to suspend service is carefully contemplated. If we are open for business, no closing information will be posted. We suggest to leave earlier than usual to make sure you have ample time to get to your bus stop or the bus station. 

In case of inclement weather that affects our bus routes (ice or snow), Topeka Metro will notify the media, post to topekametro.org and Topeka Metro’s Facebook and/or Twitter pages, and our customer service will have information at 785-783-7000. 

Lost and Found

Topeka Metro will strive to unite lost items on our buses or our property to their rightful owners.

Items that are turned into “Lost and Found” will be kept for a period of 3 weeks from the time they are received. Any bags with food items will be discarded at the end of the day and not be kept in lost and found. Soiled items will be discarded immediately.

Lost items may be claimed by coming to the Quincy Street Station customer service window at 820 SE Quincy Street. Individuals will be asked to provide a detailed description of the item.

Individuals may also call the Quincy Street Station to inquire if an item left on our bus or on our property has been turned in. Please call 785-783-7000.  For safety purposes, operators will not stop mid-route to look for a lost item.

Topeka Metro is not responsible for lost or stolen items on our buses or on our property. Placing your contact information on or in your property will help us reunite you with lost items.

Service comments, compliments, or complaints can be made by calling Topeka Metro Customer Service at 785-783-7000, by sending an e-mail to info@topekametro.org, or by writing to or visiting Quincy Street Station at 820 SE Quincy, Topeka, KS 66612-1114.

Complaints regarding the Americans with Disabilities Act (ADA) or a reasonable modification request refusal can be made by contacting Lead Operations Supervisor Al Bradley at 785-730-8651, by sending an e-mail to abradley@topekametro.org, or by writing or visiting him at Quincy Street Station, 820 SE Quincy, Topeka, KS 66612-1114.