Customer Service


(785) 783-7000
info@topekametro.org

 

Quincy Street Station
820 SE Quincy
Topeka, KS 66612-1114

 

Fax: 785-354-8476

 

QSS Lobby Hours

 

Monday through Friday – 6:00 a.m. to 6:00 p.m.
Saturday – 8:00 a.m. to 6:00 p.m.  
Customer service windows close at 6:00 p.m. on weekdays and 1:00 p.m. on Saturday.

 

Emergency Agency Closures

 

Agencies who have Lift service clients may e-mail emergencyclosings@topekametro.org if their agency closes due to inclement weather or an emergency (ex. no heat or water).  When e-mailing an agency cancellation, please include the date and a list of client names to be cancelled.  Cancellations for Lift service must be made at least 1-hour prior to the passenger’s pick-up window.  


Quincy Street Station


Quincy Street Station (QSS) is Topeka Metro’s bus transfer station located in downtown Topeka at 820 SE Quincy Street.  Inside the lobby of QSS, passengers can purchase bus passes, cards and tickets.  Ride Guides and service materials in Braille, large print, and Spanish are available upon request. The Customer Service Specialists at the window are ready to help with questions relating to routes, schedules and fares.  Those that qualify for reduced fare can obtain their Topeka Metro Reduced Fare ID at the customer service window.

 

QSS is open from 6:00 a.m. until 6:00 p.m. Monday thru Friday and 8:00 a.m. until 6:00 p.m. on Saturday.  Note: The customer service windows close at 6:00 p.m. on weekdays and 1:00 p.m. on Saturdays.

 

The Topeka and Shawnee County Public Library Bookmobile is parked in the QSS lot on Thursdays from 11:30 a.m. until 1:30 p.m.


In Case of Inclement Weather


Safety is our number one priority at Topeka Metro, so determining whether or not to suspend service is carefully contemplated.  If we are open for business, no closing information will be posted.  We suggest to leave earlier than usual to make sure you have ample time to get to your bus stop or the bus station. 

In case of inclement weather that affects our bus routes (ice or snow), Topeka Metro will notify the media, post to topekametro.org and Topeka Metro’s Facebook and/or Twitter pages, and our customer service will have information at 783-7000. 


Lost and Found


Topeka Metro will strive to unite lost items on our buses or our property to their rightful owners.

 

Items that are turned into “Lost and Found” will be kept for a period of 3 weeks from the time they are received. Any bags with food items will be discarded at the end of the day and not be kept in lost and found. Soiled items will be discarded immediately.

 

Lost items may be claimed by coming to the Quincy Street Station customer service window at 820 SE Quincy Street. Individuals will be asked to provide a detailed description of the item.

 

Individuals may also call the Quincy Street Station to inquire if an item left on our bus or on our property has been turned in. Please call 785-783-7000.  For safety purposes, operators will not stop mid-route to look for a lost item.

 

Topeka Metro is not responsible for lost or stolen items on our buses or on our property. Placing your contact information on or in your property will help us reunite you with lost items.

 

Service comments, compliments, complaints, or requests for a reasonable modification of service necessary to provide equal access for persons with disabilities can be made by calling Topeka Metro Customer Service at (785) 783-7000, by sending an e-mail to info@topekametro.org, or by writing to or visiting Quincy Street Station at 820 SE Quincy, Topeka, KS 66612-1114.


Complaints regarding refusal of requests for modification can be made by contacting Operations Supervisor Al Bradley at (785) 730-8651, by sending an e-mail to abradley@topekametro.org, or by writing or visiting him at Quincy Street Station, 820 SE Quincy, Topeka, KS 66612-1114.

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